Agent Code of Conduct

• Integrity: We act honestly, ethically, and consistently — both when observed and when unobserved.
• Compliance: We respect the letter and the spirit of Indian law, RBI regulations, and FEMA.
• Customer First: We put the customer's interests, safety, and informed consent at the centre of every interaction.
• Confidentiality: We treat all customer and company information as a sacred trust.
• Atmanirbhar Bharat: We work to make India self-reliant, including by serving Indian travellers, students, and businesses with world-class forex services.

This Code applies to:

• all individuals registered as Agents under the MEGO FOREX Agent Programme;
• partners, firms, LLPs, and companies acting as institutional Agents;
• any employee, sub-agent, or representative authorised by an institutional Agent.

Every Agent shall:

• conduct themselves courteously, professionally, and respectfully with customers, MEGO FOREX staff, regulators, and the public;
• dress and present themselves appropriately when meeting customers or representing the brand;
• identify themselves correctly as an authorised Agent (not as an employee) of MEGO FOREX and produce the Agent ID card when requested;
• respond to customer queries promptly, accurately, and in a language the customer understands;
• avoid any conduct, online or offline, that could damage the reputation of MEGO FOREX.

Agents shall:

• explain product features, exchange rates, fees, GST, TCS, and turnaround times truthfully and in plain language before the customer commits to a transaction;
• never mis-sell, exaggerate benefits, or hide material terms;
• never coerce, pressurise, or rush a customer into a transaction;
• treat every customer equally, without discrimination on the basis of religion, caste, gender, language, region, or any other protected ground;
• provide a clear receipt issued by MEGO FOREX for every transaction;
• assist customers in lodging complaints and never discourage genuine grievances.

Agents shall strictly comply with:

• the Foreign Exchange Management Act, 1999, and all FEMA regulations;
• the Liberalised Remittance Scheme (LRS) limits and purpose codes;
• RBI Master Direction on Money Changing Activities;
• RBI Master Direction on Know Your Customer;
• the Prevention of Money Laundering Act, 2002, and FIU-IND reporting requirements;
• the Income-tax Act, 1961, particularly TCS provisions on outward remittance and overseas tour packages;
• the Digital Personal Data Protection Act, 2023;
• all sanction lists notified by the United Nations, OFAC, and the Government of India.

Agents shall:

• personally verify the customer wherever feasible and collect KYC documents in the prescribed format;
• never accept blank, pre-signed, or photocopied forms without verification;
• never carry KYC documents of customers loosely or store them on personal devices;
• forward all KYC and transaction documents to MEGO FOREX within the prescribed timeline;
• ensure transactions are reported under the correct LRS purpose code.

Agents shall:

• be vigilant for red-flag indicators such as reluctance to provide ID, unusual transaction patterns, third-party funding, and inconsistent source of funds;
• never assist any customer in structuring transactions to avoid reporting thresholds;
• never accept cash beyond the limits prescribed by the RBI;
• never facilitate hawala, hundi, or any informal value-transfer system;
• promptly escalate any Suspicious Transaction to the MEGO FOREX Principal Officer / Compliance Officer in writing and maintain confidentiality of the escalation (no tipping-off).

Agents shall:

• treat all customer information, transaction details, exchange rates, and internal communications as strictly confidential;
• not share, post, photograph, or screenshot customer data on social media, messaging apps, or any unauthorised channel;
• use only MEGO FOREX-approved devices and software for handling customer data;
• immediately report any suspected data breach, lost device, or phishing attempt;
• on termination of the Agent relationship, immediately return or securely destroy all customer and company information in their possession.

Agents shall:

• not offer, give, demand, or accept any bribe, kickback, undue advantage, or facilitation payment, whether in cash, gift, hospitality, or any other form;
• not engage with public officials in any manner intended to obtain or retain business improperly;
• decline gifts of more than nominal value from customers or vendors and disclose any such offer to MEGO FOREX.

Agents shall:

• disclose to MEGO FOREX any existing or proposed relationship with another Authorised Dealer, money changer, payment institution, or any party whose interests may conflict with MEGO FOREX;
• not divert MEGO FOREX customers to any competing service;
• not use their position to obtain personal benefit at the expense of any customer or of MEGO FOREX.

Agents shall:

• use the MEGO FOREX name, logo, taglines, and marketing collateral only as approved in writing;
• not create independent websites, social-media pages, advertisements, or printed material in the name of MEGO FOREX;
• not publish exchange rates, offers, or promises that are not officially sanctioned by MEGO FOREX;
• ensure that any personal social media post identifying the individual as an Agent carries a clear disclaimer that views are personal.

Agents shall:

• maintain a safe, respectful, and inclusive workplace, free from harassment, including sexual harassment as defined under the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013;
• not engage in discrimination, bullying, intimidation, or retaliation;
• not consume, possess, or be under the influence of alcohol, narcotic substances, or other intoxicants during work hours.

• the immediate MEGO FOREX relationship manager;
• the Compliance Officer at COMPLIANCE@MEGOFOREX.COM;
• the confidential Whistleblower channel at LEGAL@MEGOFOREX.COM
• MEGO FOREX prohibits any retaliation against a person who reports in good faith.

Depending on the severity, breach of this Code may attract one or more of the following actions, in addition to legal proceedings:

• written warning or counselling;
• withholding or clawback of Commission;
• suspension of the Agent ID and portal access;
• immediate termination of the Agent relationship;
• reporting to RBI, FIU-IND, and other competent authorities;
• civil and criminal proceedings under Applicable Law.